null https://borraq.com.au/?ctk=f5c63720-ebc6-4c6f-b4c6-9582a6e449c6

Terms & Conditions

Terms & Conditions

Here at Borraq Saddlery we pride ourselves in providing superior quality equestrian products at the best possible price.

Stock Availability

We do our best to keep stock of all items listed on our site. All stock availabilities are accurate as of our last known stock count and are subject to change without notice.

Pick ups

We are happy to organise orders to be picked up (in person) at our warehouse facility in Belmore NSW. Please contact us by email service@borraqsaddlery.com.au  or call 0475 745 939  to arrange pick up to save on shipping.

Shipping Cost

Shipping costs are Standard Australia post rates; we choose the best cost-effective method based on your location

Shipping

Shipping Overview

Borraq Saddlery ships Australia wide using trusted carriers including Australia Post and courier services. Shipping costs are calculated at checkout based on weight, size and delivery location.

Processing Time

Orders are typically dispatched within 1 to 2 business days after payment is received. During peak periods, dispatch may take slightly longer.

You will receive a tracking number once your order has been shipped.

Delivery Timeframes

Estimated delivery times after dispatch:

  • Metro areas: 2 to 6 business days

  • Regional areas: 3 to 10 business days

  • Remote areas: 5 to 14 business days

Please note these are estimates only and may vary depending on the carrier.

Heavy and Bulky Items

Some products such as horse rugs, saddles and bulk orders may incur higher shipping charges due to size and weight. Shipping is automatically calculated at checkout.

Remote Area Deliveries

Customers in remote areas of Australia may experience longer delivery times and higher freight costs. These are determined by the carrier network.

Incorrect Address

Please ensure your delivery address is correct at checkout. Borraq Saddlery is not responsible for delays or additional costs caused by incorrect address details.

International Shipping

As of yet, we do not offer international shipping as a standard option in our online shop but we are more than happy to organise postage at your request. Please contact us regarding the product you would like to order, and we will advise you in relation to shipping and handling costs accordingly.

Stock Availability

All orders are processed as received. Our stock levels are dynamic and constantly changing; which means that we have a little control over stock availability and cannot guarantee all items ordered will be available. If an item ordered is not in stock and you have ordered more than one item, the available items will be shipped and a refund will be issued for out of stock items.

RETURNS

Change of Mind Returns

We accept change of mind returns within 14 days of delivery, provided that:

  • Item is unused

  • Item is in original packaging

  • Item is in resalable condition

  • Proof of purchase is provided

Return shipping costs are the responsibility of the customer unless the item is faulty.

Important Rug Fitting Notice

PLEASE CHECK COMBO FITS BEFORE USE. WE CANNOT EXCHANGE ONCE IT HAS BEEN USED.

For hygiene and safety reasons, horse rugs that have been used, worn, soiled or damaged cannot be returned or exchanged.

Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us within 48 hours of delivery with photos and your order number. We will arrange a replacement or refund in accordance with Australian Consumer Law.

Refund Processing

Approved refunds will be processed back to the original payment method within 3 to 7 business days after the returned item is received and inspected.

Non-Returnable Items

We do not accept returns on:

  • Used horse rugs

  • Used saddlery items

  • Clearance items (unless faulty)

  • Items not in original condition