Terms & Conditions
Terms & Conditions
Here at Borraq Saddlery we pride ourselves in providing superior quality equestrian products at the best possible price.
We do our best to keep stock of all items listed on our site. All stock availabilities are accurate as of our last known stock count and are subject to change without notice.
We are happy to organise orders to be picked up (in person) at our warehouse facility in Belmore NSW. Please contact us by email [email protected] or call 0475 745 939 to arrange pick up to save on shipping.
Shipping costs are Standard Australia post rates; we choose the best cost-effective method based on your location
Orders (in stock) are processed within 1-3 working days and shipped as soon as possible.
We endeavour to make the ordering process as easy and satisfactory as can be since addressing our customer's needs is crucial to us.
As of yet, we do not offer international shipping as a standard option in our online shop but we are more than happy to organise postage at your request. Please contact us regarding the product you would like to order, and we will advise you in relation to shipping and handling costs accordingly.
We deliver our standard parcels via Australia post. Some parcels may require a signature; therefore, it is required that someone be present to accept the package. If you have not received your goods within the 14-day period, please contact us by emailing [email protected] as your parcel may be waiting for collection. If the parcel is returned back to us, the postage fee must be payed again.
All orders are processed as received. Our stock levels are dynamic and constantly changing; which means that we have a little control over stock availability and cannot guarantee all items ordered will be available. If an item ordered is not in stock and you have ordered more than one item, the available items will be shipped and a refund will be issued for out of stock items.
We seek to maintain the highest quality standard in our products and business practice. If for any reason you have a problem with a product and/or service we want to hear from you.
Please contact us by email [email protected] to resolve any issues.
Any returned item(s) must comply under the following conditions to be eligible for exchange or refund:
If an item is defective in its function or workmanship, it must be identified prior to use.
If you wish to return an item because you have changed your mind, Borraq Saddlery reserves all rights not to offer a refund, however, we are more than happy to reimburse with an item exchange or store credit voucher.
An item must be returned within 14 days of purchase, but once this period has expired, neither a refund or exchange will be offered.
The product must be returned in the same condition and packing that it is received, including all instructions/tags and all its accessories in an unworn/unused original resalable condition. If the item is used or washed cannot be approved for exchange or refund.
In the event of an exchange, you will be responsible for paying for your own shipping costs for returning your item to and from Borraq Saddlery; we will not be responsible for damage or loss to the item during shipping back to us, so please ensure you retain a tracking number when you post it. In order to complete your return, we will also require a receipt or proof of purchase.
Approved returned items will be refunded at the purchase price less shipping.
Shipping costs are non-refundable.
We reserve the right to refuse or cancel orders placed for products listed at the incorrect price.